Refund Policy

Last updated: June 29, 2026

1. General Philosophy

We want you to be fully satisfied with NovaSift. Since we offer a generous Free Tier, we highly recommend testing the core functionality of the app before upgrading to a Pro license to ensure it meets your needs and works well on your machine.

2. Monthly Subscriptions

For the Pro Monthly subscription, we offer a 7-day money-back guarantee on your first payment. If you are not satisfied within the first 7 days of your initial subscription, contact us for a full refund. Subsequent monthly renewals are non-refundable, but you can cancel your subscription at any time to prevent future charges.

3. Lifetime Licenses

For the Pro Lifetime license, we offer a 14-day money-back guarantee. If NovaSift doesn't fit your workflow within the first two weeks of your lifetime purchase, please let us know, and we will issue a full refund and deactivate the license key.

4. How to Request a Refund

To request a refund, please email support@thesidejob.co from the email address used to purchase your license. Include your license key or order number in the email. We aim to process all refund requests within 3-5 business days.

5. Exceptions

Refunds will not be granted for accounts that have been terminated due to a violation of our Terms of Service (e.g., distributing cracked versions, attempting to reverse engineer the software, or engaging in fraudulent activity).